When a client turns in an insurance claim, his agent is likely to direct him to one of the auto body repair shops in the company’s “Direct Repair Program.” This practice is known as “steering.”

A GREAT resource – “Stop Steering”

Visit: Stop Steering.com

Consumer Group Publishes DRP Documents …

Anti-consumer practices exposed by a California consumer group. View “CollisionWeek” August, 2009

Repair Shop Horror Story

Botched repairs send two cars to an early grave

A Steering Complaint in Maine

Are insurance companies breaking the law?