When a client turns in an insurance claim, his agent is likely to direct him to one of the auto body repair shops in the company’s “Direct Repair Program.” This practice is known as “steering.”
A GREAT resource – “Stop Steering”
Visit: Stop Steering.com
Consumer Group Publishes DRP Documents …
Anti-consumer practices exposed by a California consumer group. View “CollisionWeek” August, 2009
Repair Shop Horror Story
Botched repairs send two cars to an early grave
A Steering Complaint in Maine
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